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If you didn't find the answer just select one of caregories below and open support ticket at bottom of page.
Overview of licenses of products purchased from Audified
Problems downloading from our download section, not recognized serials in the web form
Problems with iLok licenses
Ordering products from Audified e-shop
Problems with products installation and use.
Problems to activate products
Questions regarding ordering from our e-shop
Apply for an edu discount
Discounts and services for people with disabilities
Did you buy some of our products and this license (serial number / iLok activation code) is not listed in your customer account?
This issue appears when you buy our product from third party distributor. There is no way how to detect these remote orders. Anyway we added functionality in customer account how to add these serial numbers manually.
To add new license to your web account at shop.audified.com just:
- Log in to your account
- Click to link under header which says to add the license manually
- Choose the product you bought a paste the serial number / iLok redeem code
- And that is it. You should now be able to see new row added in your license list.
There is a limit of 25 downloads for each version of each product. Normally, it is far enough to download the installer. However, some download managers and browser extensions open several download threads of one file and it could exceed the limit.
Please fill in the affected serial number.
The serial numbers are sent in a separate email, please check your junk or spam in mail if you haven't received it. It may also take up to one hour, so try to check again.
If you are still missing the serial number, please open the support ticket below. We will send the SN from a different address.
If you have not found the answer to your questions, please use this form to contact our support team.